Our Policies

We believe that hidden company policies lead to displeased customers.  Your satisfaction is very important to us.  Please take a few moments to review these guidelines.  Our policies apply to all orders.  Thank you for understanding that no exceptions can be made.

Customer Service

Our customer service policy is straightforward, 100% satisfaction.  We understand that purchasing a customized item can feel like a gamble.  We strive to make your purchase as fun and stress-free as possible and will do everything possible to make you feel comfortable with your order.  In addition, we stand behind the quality of our wood signs and we know you will appreciate our attention to detail, not only with our signs but with you as well. 

Production and Delivery

It takes time to create a personalized quality product.  Still, we ship orders within 7 to 10 days from the time they are placed.  In the event we have questions about an order, you will receive an email within 24 hours with our inquiry.  A prompt response will not delay shipping.   We do reserve the right to hold orders until the payment clears(see the PayPal section below for more details).  Baring unforseen delays and adding time for transit, you should receive your sign within 2 weeks of order.  If you need it sooner check out our shipping options for quicker delivery.  If that does not meet your needs please email us at orderdesk@easthamprimitivesigns.com and we will see what we can do to accomodate your request.  If we can do so to your satisfaction, there will be an additional $10.00 charge for rush production.

Shipping

We ship all of our signs UPS.  We offer UPS Standard Ground, Next Day Air, Second Day Air and 3 Day Select during  checkout.  UPS shipping fees are calculated on the weight of the merchandise with a 2 pound minimum shipping weight.  The shipping amount shown during checkout is only an estimated charge generated by the UPS online system.  The UPS system may not account for certain surcharges from UPS(i.e. rural delivery).  Therefore, your shipping charges may be higher than the online estimate.  Occasionally UPS.com may be down during your checkout process and our shopping cart will not be able to retrieve the estimated shipping charges for your order.  In these instances, your cart will show only the $2.00 handling fee we built into our system.  If this is the case we will email you the updated charges as soon as UPS.com is back online and add them to your order.  Please understand, these rare instances are beyond our control and we must reserve the right to add the appropriate shipping charges to your account.

Payment

At this time we only accept payments through PayPal.  PayPal is a trusted online merchant account service we use ourselves.  During the checkout process you will be transferred to the PayPal website for credit card and delivery information.  Once this is done you will be redirected back to our site to complete your order.  We do not ship an order without payment confirmation.  On occasion, PayPal may take a few days to clear your payment or it may be down altogether.  This does not affect a standard order.  For rush orders, if the delay impacts a set delivery date we will contact you via email to make arrangements to ship the order on time.  Please be sure to add our email(orderdesk@easthamprimitivesigns.com) to your address book to avoid spam filter delays of important information regarding your purchase.

Errors and Returns

In the event we make an error in spelling, we will of course replace the sign at no charge.  You agree to inspect the sign upon arrival and report any problems via email(orderdesk@easthamprimitivesigns.com) within 72 hours.  Errors are limited to misspellings, miscapitalizations, obvious color(i.e. you order blue and we do red) and finishing mistakes.  We are not libal for any expectation of color shading, spacing or line breaks.  Much care has been taken to give true representations of our color choices but differences in computers makes this a hit or miss proposition.  So if you order pink and do not like the shade that is not an error.  As far as spacing and line breaks go, when you place an order you are entrusting our artistic judgement and granting us permission to do what we deem necessary make your sign look good.  We do not accept returns.  We take pictures of every sign we ship so if there is a problem we can refer to the picture instead of waiting for a return to confirm the mistake.  In our eyes, returns are a waste of money, manpower and fuel so please dispose of the faulty product properly.

Privacy

Your privacy is important to us.  Eastham Primitive Signs does not and will not share your personal information with anyone.  As part of the order process we collect name, shipping/billing addresses, email address, phone number and credit/debit card information.  This information is used only to fill orders, to contact customers with questions or to send emails with special offers to our store.  This data is never shared with outside entities.  We are committed to ensure that your information is secure.  In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.